Terms & Conditions

Last Updated: 30/08/2025

Welcome to Snow Shoe Zone. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Eligibility & Use of Website

• You must be at least 18 years old or have parental/guardian consent to use this website.
• You agree to provide accurate and up-to-date information when creating an account or placing an order.
• You may not misuse our website by engaging in fraudulent activity, hacking, or submitting false information.

2. Products & Pricing

• We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
• Prices are subject to change without prior notice.
• Product availability may vary, and we may discontinue items at any time.

3. Orders & Payments

• Placing an order means you agree to purchase the selected products at the stated price.
• Accepted payment methods include: Cash on delivery, Credit/Debit Cards, Mobile Money, Bank Transfers.
• An order is only confirmed once payment is received in full.

4. Shipping & Delivery

• We offer countrywide delivery within Kenya.
• Delivery times vary depending on your location.
• Delivery fees will be clearly displayed at checkout.
• While we make every effort to deliver on time, we are not responsible for delays caused by third-party couriers or unforeseen circumstances.

5. Returns, Exchanges & Refunds

• You may return or exchange products within 7 days of delivery, provided they are unused, unworn, and in their original packaging.
• Refunds (if applicable) will be processed to your original payment method within 2 days after we receive the returned item.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. User Responsibilities

• You agree not to use the website for illegal or unauthorized purposes.
• You must not attempt to gain unauthorized access to our systems or interfere with website functionality.

7. Intellectual Property

• All content on this website, including logos, images, text, and designs, is the property of Snow Shoe Zone and may not be used without our written permission.

8. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
• Our maximum liability shall not exceed the amount paid for the product in question.

9. Privacy & Data Protection

• We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

10. Third-Party Links

• Our website may contain links to external websites. We are not responsible for the content, security, or practices of third-party sites.

11. Termination

• We reserve the right to suspend or terminate accounts that violate these Terms & Conditions without prior notice.

12. Governing Law

• These Terms & Conditions are governed by and construed in accordance with the laws of Kenya.

13. Changes to Terms

• We may update or modify these Terms & Conditions at any time. Updates will be posted on this page with the revised date.

14. Contact Information

For questions or concerns about these Terms & Conditions, please contact us:

 Email: sales@snowshoezone.co.ke
 Phone: 0707-984-579
 Address: Royal Palms Mall Wing A 2nd Floor AF9